Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICTSAS421 Mapping and Delivery Guide
Support users and troubleshoot desktop applications
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICTSAS421 - Support users and troubleshoot desktop applications |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to sustain users who run operating systems (OS) in a corporate or home environment.It applies to individuals who provide frontline support to users and apply technical and specialised knowledge to fault finding and problem solving.No licensing, legislative, or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work and include access to special purpose tools, equipment, materials and industry software packages, including: appropriate OS installation compact disk or recovery boot disks computers with application errors samples of operating system patches stand-alone or networked personal computer. Assessors must satisfy NVR/AQTF assessor requirements. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Install, configure and troubleshoot applications |
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Element: Resolve issues related to usability, customisation and connectivity |
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Element: Configure application security |
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